Order & Delivery

Make an Order

  • Place an order online: pay for your order by credit card via PayPal, we accept Visa, Master and AE. Also, you no need to have a Paypal account for your payment.
  • Purchase at retail shop: order & pay in our retail shop, we accept Visa, Master, EPS and Cash
  • Pre-order item: this item is available to order or on backorder. However, manufacturers do not guarantee the availability of their merchandise and estimated arrival dates may change. Please allow up to 5-10 business days for your pre-order items to arrive or pick-up at store.  

Make an Order


Pick-Up & Delivery

Pick-Up at Retail Shop
You can pickup your confirmed order from our retail shop in Causeway Bay. Please click this link to find our shop address.

Delivery

  • There is no minimum order for your delivery. Please see delivery rates.
  • You are advised to place your order 7 working days in advance to ensure timely delivery and pre-order items arrival.
  • Any change in delivery date & time must be made at least 48hrs before the scheduled delivery.
  • The deliveries will be suspended under bad weather conditions, such as rain with thunderstorm, when typhoon signal No.8 is hoisted, a black rainstorm warning is in effect or when ships are suspended, serious flooding occurs or roads are blocked or closed due to weather factor. Delivery appointment can be re-arranged at no additional charge. 
  • No refund for delivery order re-scheduling made on the delivery date or due to no one being at home/venue to receive the order. Delivery will be charged again after the re-schedule request.

 

Courier Service Matteo Courier Service (Delivery time 11am - 7pm)
Location Rates
Central / Wai Chai / Causeway Bay areas
$100
HK Island (Including Southern)
HK Island (Mid-Levels)
$200
$200
Kowloon $250
New Territories
$300
Tung Chung / Airport $350
Discovery Bay $450

 

SF Express
Location Rates
Hong Kong $50
Macau $70
China C.O.D.
* SF Express service does not appropriate for balloons with helium filled / Standees / Pinatas.
此項不適用於已充氣氣球 / 企板 / Pinatas)