- No exchange on Costumes, Hats, Wigs, Masks, Makeup, Gloves, foot wears and accessories.
- If an item is damaged or accessories are missing, please inform us immediately upon inspection.
- If the item is damaged, used or worn, or its original packaging missing, we reserve the right to refuse exchanging items.
- There are no exchanges on special orders or products on sale.
- Sold balloons are non-exchangeable.
- Please bring the original receipt and your item for exchange within 7days upon purchase.
- No refunds on all sold items.
- NO REFUND and NO EXCHANGE on all pre-rented costume.
- Pre-rented costume may suffer certain damage or missing accessories.